TERMS & CONDITIONS. 

All orders are accepted on the basis of the Terms and Conditions set out here and on the condition that English Law, and the exclusive jurisdiction of the English Courts
applies to all such accepted orders. 


Ordering 

When will my order be dispatched? 

Once an order is placed with us the order is forwarded to our printers who will normally print and dispatch the book within 5 working days. 


How long will it take for my order to arrive? 

This will depend on your location. Within the UK this should be between 2-4 days after the book is printed. For EU and international orders the delivery time will be longer.
But for all deliveries we suggest you allow 28 days from the date of order. 


What are your shipping charges? 

We charge shipping by individual item based on parcel weight. However where possible on multiple orders combined weights may reduce overall shipping costs, but because books may be dispatched from different locations and at different times dependant upon availability this cannot be guaranteed.  We ship using Royal Mail and our prices are
based upon Royal Mail prices, a leaflet stating these prices can be obtained from a Post Office or from the Royal Mail’s website.


I have only received part of my order 

This could be for the following reason, if only part of the order was available, we despatch that straight away and send the rest of the items as they are printed. 


How can I cancel my order? 

You can cancel your order at any time prior to despatch. 
If your order has already been sent, then you are unable to cancel. You will be able to return the item. However, the costs of returning the item will be deducted from the refund.
Please see the how to return for more detail on how to do this. 


How do I return a book? 

Should you change your mind about your order, Gaff Rig Publications operates a 'no questions asked' returns policy providing you return your book within 7 working days of the
delivery of your order. This policy is in accordance with the UK Distance Selling Regulations. A full refund will be given for the returned items and the original postage costs, but
any postage costs incurred when returning your items will be at your own cost. 

After the 'no questions asked' 7 day period we will be happy to accept items for return in any of the following cases: 
The item was found to be damaged or faulty. - We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require
a replacement, we will wait to receive the faulty copy from you before despatching a new one. 
The item was incorrectly supplied. - If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given. 

•The book must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe. 
•It must be in pristine and resalable condition. 
•It must be accompanied by a copy of the delivery note or receipt. 
In all cases, items should be returned in their original packaging to: 

Gaff Rig Publications 
c/o The Holt 
Butt Lane 
Maldon 
Essex 
CM9 5HD 
United Kingdom 

Items should be returned to us by the most economical method. They remain your property until we have received them. 
All returns are accepted at the discretion of Gaff Rig Publications. 
Please allow 14 days (in addition to the delivery time) for the return to be processed. 


The item was found to be damaged or faulty. 

•We will replace the item. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of Gaff Rig Publications. 
•We will wait to receive the faulty copy from you before despatching a new one. 


The item was incorrectly supplied. 

•If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given for the incorrectly supplied item. 
•We will require you to send the item back to us at our cost. 
In all cases, items should be returned in their original packaging to: 

Gaff Rig Publications 
c/o The Holt 
Butt Lane 
Maldon 
Essex 
CM9 5HD 
United Kingdom 


What happens if my order fails to arrive? 

Please contact us to ensure your order has been despatched. If that is the case and you could reasonably expect to have received by now, we will investigate on your behalf. If the
items cannot be found then we will either arrange for replacements or agree a refund. 


What happens if my order arrives damaged in some way? 

Please do contact us and we will arrange replacements or a refund. 


Paying For My Order 

How do I pay for my order? 

We only accept orders by phone or by post. Payment to be made by cheque. 

Payment by Cheque. 
Cheques should be made payable to M.C.R. Emmett. Please note that the order will not be dispatched until the funds have ‘cleared’. Cheques should be sent to:- 

M.C.R.Emmett 
Gaff Rig Publications 
c/o The Holt 
Butt Lane 
Maldon 
Essex 
CM9 5HD 
United Kingdom 


Which credit cards do you accept? 

Unfortunatly we do not accept payment by credit/debit card

Please note that we are unable to accept vouchers or book tokens. 

If you are an overseas customer we would remind you this is a UK based website and all prices are in pounds sterling. 


Customer Services 

How do I speak to someone? 

We recognise that the most immediate and effective form of communication is over the telephone and welcome your calls. You can call Michael (07811 469505)
or Kevin (07784 770996) between the hours of 10.00 and 18.00 Monday to Friday . Alternatively you can e-mail us by going to Contact Us button at the bottom of the
web page. This will give you the option to send us an e-mail message. We recommend you state your full name and order number and question.
We aim to respond to your e-mail within 24 hours. However at busier times this may not always be possible. 


What is your complaints procedure? 

We aim to offer the best service possible but recognise that from time to time things may go wrong that are beyond our control. We would aim to resolve any complaint as
soon as possible and recommend you contact us as soon as you can. 

If you e mail, you will get an automated acknowledgement of our receipt of your correspondence. We then aim to respond within 48 hours. We take feedback and complaints
very seriously. We will investigate thoroughly to understand where any breakdown occurs so that we can avoid future mistakes. It is our commitment to ensure we keep you
informed throughout and find a suitable outcome.